HELP

EMAIL

Your Name (required)

Your Email (required)

Your Message

By clicking ‘Send email’ your email will be added to our mail list. We will only send you company news or offers. We will not use your address for other reasons and will not sell your details to any other company.

CALL

Please feel free to call us on +44 7443 533 513, Monday to Saturday 9am – 6pm

SHIPPING

UK

We offer free shipping using Royal Mail Tracked 48 Service (normally delivered within 2 working days)

All UK orders require a signature

Tracking is offered as standard on all UK orders

Next day shipping options are available on all UK orders (see table below for UK shipping charges)

Marcus De may at times use other couriers to fulfil orders

UK Next Day orders placed before 2.00pm (GMT) on a working day will be delivered next working day
UK Next Day orders placed AFTER 2.00pm (GMT) on Thursday will be despatched on Friday for next working day delivery on the following Monday
UK Next Day orders placed AFTER 2.00pm (GMT) on Friday will be despatched on the following Monday for next working day delivery on Tuesday
Next Working Day delivery is not Guaranteed during promotional periods

NOTICE: Shipping to an address other than your billing address may cause delays in your order being dispatched as additional security checks are often required

INTERNATIONAL

Marcus De ship to most worldwide destinations using FedEx or Royal Mail

Marcus De offer Tax Free shopping for all orders placed from countries outside the European Union. This means that 20% (UK VAT rate) will be automatically deducted from your final order value at the checkout

Any Customs or Import Duties are the responsibility of the customer, and are payable at the point of delivery by the customer. Marcus De have no control over these charges which will vary according to the destination country

The customer will be responsible for any additional return shipment charges, customs charges or handling fees caused by non-payment of any customs or import duties at point of delivery by the customer

We reserve the right to select an approproiate shipping method for your order. If you require an alternative method of shipping, we may ask for further payment to cover extra charges incurred.

Please contact us, using the form above, for international shipping charges and approximate delivery times to all our worldwide destinations

RETURNS

Marcus De accept returns, for full refund or exchange, within 14 days. Items must be returned, along with all packaging, in re-saleable conditon.

Return items must be sent using tracked delivery, delivery charges are not refundable

Please be careful when you try the shoes on, as any shoes returned with marked soles or creases will not be eligible for a full refund. We recommend the use of a shoe horn on a carpeted floor.

© All rights reserved. Copyright Marcus de 2015

This website is designed, hosted and maintained by The Design Social